Part-time Customer Service Advisor

JR United Kingdom; Hengoed; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company seeks individuals for a Customer Service Technical role in Merthyr Tydfil. The position offers flexibility, training, and a supportive team environment while assisting customers with various mobile device queries, with opportunities for career development and significant discounts on products.

Benefits

Discounts on EE & BT products

Access to online GP 24/7

Paid carer’s leave

18 weeks full pay maternity leave

Career development support

Volunteering days

Optional private healthcare

Qualifications

• Natural helpfulness and calm demeanor are essential.
• Must be good at building relationships.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help resolve both simple and complex device questions.

Skills

Problem Solving

Relationship Building

Calmness

Helpfulness

Job description

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission.

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Job Description:

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology. If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device question or more complex issues, you'll help keep customers connected with their loved ones. The role offers variety and the chance to make a real difference.

No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind to support your life outside work. We aim to help you manage appointments, family emergencies, and personal commitments by offering options like scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by EE
• Market-leading paid carer’s leave: up to 2 weeks for those caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave
• Support for your career development and growth
• Volunteering days to give back to your community
• Optional private healthcare and dental cover for you and your family

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?