Customer Service Advisor – Uncapped Bonus & Car Care Perks

Halfords; Dundee; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

5.6 weeks' annual leave

Up to 50% off garage bills

25% off Halfords products

Family & Friends Discount Events

Cycle to Work Scheme

Wagestream earnings access

Job summary

Halfords, National Tyres and Autocare in Dundee, is looking for a Customer Service Advisor to welcome customers, handle job bookings in our in-house system and discuss technical concerns.

In this full-time role you will deliver excellent service, work towards targets, and benefit from a comprehensive benefits package including generous annual leave and staff discounts across Halfords products and Autocentres.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate with ability to use in-house systems.
• Ability to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full driving licence with less than 9 points; role includes collection/delivery of vehicles.

Responsibilities

• Welcome customers and handle job bookings in the in-house system.
• Discuss technical concerns with customers and provide solutions.
• Contribute to achieving targets and maintain service standards.

Skills

Customer service

IT literate

Calm under pressure

Targets driven

Autocentre experience

Full driving licence

Job description

Halfords, National Tyres and Autocare in Dundee, is looking for a Customer Service Advisor to welcome customers, handle job bookings in our in-house system and discuss technical concerns.

In this full-time role you will deliver excellent service, work towards targets, and benefit from a comprehensive benefits package including generous annual leave and staff discounts across Halfords products and Autocentres.