Customer Service Advisor – Transport Contact Centre

Immediate Response Recruitment LTD; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Birmingham is seeking experienced customer service advisors to join a UK transport company's team. Successful candidates will provide excellent customer service, manage queries, and liaise with multiple departments. A minimum of 1 year of call centre experience is required. Opportunities for both temporary and permanent positions are available, with a start date usually the Monday following a successful interview.

Qualifications

• Minimum of 1 year call centre experience.
• Ability to demonstrate past knowledge through competency-based interview.

Responsibilities

• Direct contact for customers, dealing with queries.
• Liaise with different departments to ensure timely inspection or collection of vehicles.
• Update CRM to prevent repeat calls.

Skills

Call Centre Experience

Customer Service

Job description

A leading recruitment agency in Birmingham is seeking experienced customer service advisors to join a UK transport company's team. Successful candidates will provide excellent customer service, manage queries, and liaise with multiple departments. A minimum of 1 year of call centre experience is required. Opportunities for both temporary and permanent positions are available, with a start date usually the Monday following a successful interview.