Customer Experience Advisor — First-Contact & Upsell

Company in Derby; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Company in Derby is seeking a Customer Service Advisor to be the first point of contact for customers via phone, email and internal systems. You will handle enquiries, track deliveries and provide accurate product and service information while promoting the brand and identifying opportunities to upgrade or cross-sell.

You will resolve queries quickly with a focus on first-time resolution, manage objections professionally and maintain strong customer confidence throughout every interaction.

Qualifications

• Must have lived in the UK for the last 5 years.
• Must have at least 6 months experience in a call centre environment.

Responsibilities

• First point of contact for customers via phone and email.
• Support customers with enquiries and provide product information.
• Upsell and cross-sell where appropriate.
• Work independently as well as in a team, maintaining compliance with policies.

Skills

Customer service

Communication

Upselling

Teamwork

Job description

Company in Derby is seeking a Customer Service Advisor to be the first point of contact for customers via phone, email and internal systems. You will handle enquiries, track deliveries and provide accurate product and service information while promoting the brand and identifying opportunities to upgrade or cross-sell.

You will resolve queries quickly with a focus on first-time resolution, manage objections professionally and maintain strong customer confidence throughout every interaction.