Customer Experience Specialist — First-Contact Expert

Rendall and Rittner; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days' holiday plus bank holidays

Private medical insurance

Life assurance

Enhanced family leave

Fully funded training and professional

Paid sabbaticals

Pension scheme

Employee assistance programme

Discounts across travel, entertainment

Job summary

Rendall & Rittner is seeking a Customer Experience Advisor for its Head Office in Woolwich, London. The role involves handling customer enquiries by phone and email, resolving issues with empathy, and contributing to a first-class service experience for residents and clients.

The successful candidate will work on a rotation pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays and a day off in lieu, delivering consistently high standards across channels.

Qualifications

• Excellent communication skills, both written and spoken.
• Empathy and customer-centric mindset.
• Ability to stay calm and professional under pressure.

Responsibilities

• Deliver outstanding customer service via phone and email, handling enquiries and resolving issues promptly.
• Maintain clear, empathetic communication to ensure customers feel heard and supported.
• Think creatively to solve customer problems and prevent issues from escalating.
• Collaborate with colleagues to deliver a seamless service experience across the business.
• Stay up to date on Rendall & Rittner's services and use customer feedback to drive service improvements.
• Participate in training sessions and continuously develop your skills.

Job description

Rendall & Rittner is seeking a Customer Experience Advisor for its Head Office in Woolwich, London. The role involves handling customer enquiries by phone and email, resolving issues with empathy, and contributing to a first-class service experience for residents and clients.

The successful candidate will work on a rotation pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays and a day off in lieu, delivering consistently high standards across channels.