Office-Based Customer Service Advisor – Growth & Solutions

Dynamite Recruitment; Eastleigh; On-site; GBP 18,000 - 23,000; Full time

Job summary

Dynamite Recruitment is seeking a proactive Customer Service Advisor to join our client in Chandlers Ford. This office-based role is 37.5 hours per week, Monday to Friday, 9am–5pm, with a focus on delivering outstanding customer service and fast issue resolution.

Ideal candidates thrive in a fast-paced environment, enjoy problem-solving, and are committed to improving customer satisfaction. You will work with a team to support service operations and ensure accurate data in our ERP system.

Qualifications

• This role is for someone who thrives in a fast-paced environment and enjoys problem-solving.
• You will be passionate about delivering outstanding customer service.

Responsibilities

• Answer incoming calls from customers and technicians, resolving queries with first-time resolution.
• Take ownership of customer concerns and work to improve satisfaction and retention.
• Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly.
• Chase purchase orders for upcoming services and provide accurate cost information.
• Process service orders referred by the Service Team.
• Support customers with queries in a professional and helpful manner.
• Maintain accurate data within our ERP system.
• Arrange hotel bookings for technicians as required.
• Escalate issues that may impact customers or business operations.
• Promote additional products and services to support business growth.
• Develop a solid understanding of fire and security products to assist customers effectively.
• Support onboarding and training of new team members.
• Collaborate positively with internal teams across the business.

Job description

Dynamite Recruitment is seeking a proactive Customer Service Advisor to join our client in Chandlers Ford. This office-based role is 37.5 hours per week, Monday to Friday, 9am–5pm, with a focus on delivering outstanding customer service and fast issue resolution.

Ideal candidates thrive in a fast-paced environment, enjoy problem-solving, and are committed to improving customer satisfaction. You will work with a team to support service operations and ensure accurate data in our ERP system.