Smart Metering Scheduler – Hybrid Training & Growth

Stark; Patchway; On-site; GBP 24,000 - 32,000; Full time

Job summary

Stark Bristol is seeking an organised Scheduler to join the Smart Metering team. You will coordinate smart meter appointments for commercial customers, ensuring engineers are scheduled efficiently and delivering an outstanding customer experience.

You will handle high-volume calls and emails, book appointments, schedule engineers, manage urgent requests, and maintain accurate records while meeting SLAs. Training will be provided and the role may become permanent after the fixed-term period.

Qualifications

• Experience coordinating smart meter appointments or field service scheduling.
• Excellent communication and organisational skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Manage high volume inbound/outbound calls and emails.
• Book smart meter appointments for commercial customers.
• Schedule engineer visits considering travel time and requirements.
• Coordinate short-notice and emergency work requests.
• Maintain records in internal systems and databases.
• Work toward and exceed team KPIs and SLAs.

Skills

Communication skills

Organisational skills

Prioritisation

Problem-solving

Teamwork

Multitasking

Customer service

Scheduling

Tools

Microsoft Office

Outlook

Excel

Job description

Stark Bristol is seeking an organised Scheduler to join the Smart Metering team. You will coordinate smart meter appointments for commercial customers, ensuring engineers are scheduled efficiently and delivering an outstanding customer experience.

You will handle high-volume calls and emails, book appointments, schedule engineers, manage urgent requests, and maintain accurate records while meeting SLAs. Training will be provided and the role may become permanent after the fixed-term period.