Customer Service Advisor Sales Administrator

Asset Appointments Ltd.; Huddersfield; On-site; GBP 30,000 - 42,000; Full time

Job summary

Asset Appointments Ltd. in Huddersfield seeks an interim Customer Service & Customs Specialist to manage the full order lifecycle and UK import declarations. The role links UK clients, distributors, and the European HQ, with SAP/SAP Ariba experience highly valued and a 12-month minimum duration.

Based onsite in Huddersfield, you will support billing, credit checks, and master data maintenance while ensuring compliant import processes and timely communications with stakeholders.

Qualifications

• Proven experience in order management, sales administration or customer support.
• Hands-on ERP order management experience (e.g., SAP, MS Dynamics, Oracle, Sage).
• Excellent administrative skills and keen eye for detail.
• Strong internal communication and team collaboration ability.

Responsibilities

• Manage full customer order lifecycle in SAP, including entry, pricing checks, order confirmations, invoicing and deliveries.
• Liaise with corporate customers, distributors and external engineers; provide order updates.
• Administer digital procurement portals (e.g., SAP Ariba) and onboarding of distributors.
• Support billing, handle price discrepancies and maintain accurate SAP master data.
• Oversee UK import declarations, HS codes, duty calculations and NI declarations as needed.
• Coordinate with Finance, HMRC and European HQ on compliance and documentation.

Skills

ERP order management systems

SAP / SAP Ariba familiarity

Strong administrative skills

Excellent communication

Tools

SAP

SAP Ariba

Microsoft Dynamics

Oracle / Sage (or similar)

Job description

COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE:

Our client is an established, world-leading manufacturing and engineered solutions business, backed by strong and sustained investment in capital, plant, and people. Operating as part of a prestigious international group, they supply specialist industrial solutions to blue-chip global clients across multiple engineering sectors.

Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility. The role will initially run for a minimum of 12 months, with potential long-term prospects.

The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals. You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters.

NB: This role will initially last for twelve months, and may become permanent.

KEY DUTIES & RESPONSIBILITIES:

• B2B Order & Account Administration: Execute the full customer order lifecycle in SAP—handling customer order entry, price verification, credit checks, order confirmations, delivery notes, invoicing, and sample requests.
• Customer Inquiry & Account Liaison: Act as a key point of contact for corporate customers, distributors, and external sales engineers; field phone and email inquiries, provide order status updates, and ensure high levels of service delivery.
• Customer Portals & Digital Interface: Administer digital customer procurement platforms (e.g., SAP Ariba) and partner portals, managing distributor onboarding, product documentation, and inspection certificates.
• Customer Issue Resolution & Billing Support: Support customer account management by resolving price discrepancies, handling invoice queries, assisting with dunning, and maintaining accurate customer master data in SAP.
• Customs & Import Compliance: Oversee UK import declarations (EU/international), HS code classification, duty calculations, and Northern Ireland TSS portal submissions to ensure seamless order delivery to UK customers.
• HMRC & Internal Stakeholder Liaison: Manage import VAT/duty deferment accounts with Finance, liaise with HMRC/brokers to resolve shipping holds, collaborate with European HQ compliance teams, and maintain 4-year audit-ready records.

QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:

ESSENTIAL

• Proven experience in an Order Management, Sales Administration, or Customer Support role within a commercial or office environment.
• Hands-on proficiency with ERP order management systems (e.g., SAP, Microsoft Dynamics, Oracle, Sage, or similar).
• Strong administrative aptitude, attention to detail, and confidence learning digital systems and customer portals.
• Excellent internal communication skills, team-player attitude, and a strong work ethic with a willingness to deliver results.

ADVANTAGEOUS NOT ESSENTIAL

• Experience within a manufacturing, engineering, distribution, or B2B technical sector.
• Prior operational experience using SAP or SAP Ariba specifically.
• Basic exposure to UK customs/import administration, HS code classification, or Trader Support Services (TSS) for Northern Ireland declarations (full training provided).
• Formal qualification in Supply Chain, Logistics, Business Administration, or an equivalent discipline.

ADDITONAL

• The role will likely require occasional travel to the company’s European HQ, so prospective candidates must hold a full UK passport and have no restrictions on travel to the EU.

Competative Salary Commensurate with Experience + Competitive Benefits

NB1: This is a temporary role, and will last a minimum of twelve months (it may become permanent, but no undertaking can be made to this effect).

NB2: The role is an onsite/office-based position based in Huddersfield.

NB3: The Agency acts as an introducer, and if successful you will be paid directly by the company engaging you and not by the Agency