Customer Service Advisor - Retail Experience Welcome

Huntress - Maidstone; Cambuslang; On-site; GBP 18,000 - 21,000; Full time

Job summary

Huntress Search Ltd is seeking a Customer Service Advisor for a retail-focused experience in Cambuslang. The role is desk-based with set hours, no late-night or lone-working shifts, and a clear path from temp to permanent employment. Previous face-to-face customer service in retail, hospitality, or leisure is ideal.

You will handle calls, emails and online queries, resolve issues, and maintain accurate customer records while collaborating to uphold service standards. Training is provided.

Responsibilities

• Answer customer calls, emails and online queries in a similar way to in-store interactions.
• Resolve customer issues and see them through to a final solution.
• Keep customer records accurate and up to date.
• Collaborate with colleagues to maintain high service standards.

Job description

Customer Service Advisor - Retail Experience Welcome

Location: Cambuslang | £13.89 per hour, rising to £14.67 per hour after 6 months | Full-time,temp - perm opportunity

If you've spent time on your feet dealing with customers, queues, complaints and Christmas rushes - you already have everything it takes to do this job well. We're looking for people with retail, hospitality or face-to-face customer service backgrounds who want a change of role with full training provided. This role has no sales involved.

You don't need telephone customer service. You need to be good with people, quick on your feet mentally and comfortable solving problems.

What changes for you:

No more standing all day - this is a desk-based role.

Set hours, so you can actually plan your week.

No late-night or lone-working shifts.

The same customer-facing skills you already use daily - just over the phone instead of across a till or shop counter.

What you'll be doing

Answering customer calls, emails and online queries - same as handling customers in-store, different channel.

Sorting out problems and following them through to a resolution.

Keeping customer records accurate and up to date.

Working with colleagues to keep service standards high.

What you'll bring

Experience dealing with customers face-to-face - retail, hospitality, leisure, or similar.

Comfortable talking to people and handling difficult conversations calmly.

Able to juggle more than one thing at once.

Computer skills - happy to learn new systems.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK