Customer Service Advisor- Part Time

Confidential; England; On-site; GBP 27,000 - 29,000; Part time

Job summary

Confidential is seeking a proactive Shipping Quotes Coordinator to quote customers for shipments across the UK and internationally. You will liaise with agents and hauliers, manage the quote process from quote to booking to delivery, and track shipments.

You will advise on documents and clearance, calculate volumetric weights to price accurately, handle enquiries by phone and email, and maintain clear communication with colleagues and customers throughout the process.

Qualifications

• Experience handling quotes for shipments
• Ability to calculate volumetric weights for pricing
• Strong organisational and multi-tasking abilities

Responsibilities

• Quote customers for UK and international shipments, liaise with agents and hauliers
• Track shipments and resolve on-route issues
• Advise customers on documents, clearance requirements, and transit times
• Provide clearance information to agents
• Calculate volumetric weights and price accordingly
• Answer enquiries by phone and email
• Send out quotes to customers

Skills

Organisational skills

Strong customer service experience

Calm under pressure

Excel proficiency

Communication skills

Quoting experience

Phone handling

Numeracy

Team collaboration

Tools

Excel

Email tools

Job description

This is a very fast paced role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery.

Tracking shipments and resolving issues that may arise on route.

Guiding customers on documents, clearance requirements and transit times

Providing clearance information to agents

Ability to calculate volumetric weights of shipments and price accordingly

Answering the phone to deal with enquiries

Skills:

Organisational skills able to deal with numbers of jobs at once

Strong customer service experience

Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company

Confident with excel and emails

Working well with others and keeping up strong lines of communication

Dealing with emails and telephone quotes.

People requesting charge for shipping from around the world.

Contacting Airlines requesting quotes and speaking to the customers.

Someone who is confident and good with a calculator/figure.

Sending out quotes to customers.

Monday-Friday 25 hours per week

Salary £27,000-£28,500pa