Global Freight Quote & Customer Service Advisor

Confidential; England; On-site; GBP 27,000 - 29,000; Part time

Job summary

Confidential is seeking a proactive Shipping Quotes Coordinator to quote customers for shipments across the UK and internationally. You will liaise with agents and hauliers, manage the quote process from quote to booking to delivery, and track shipments.

You will advise on documents and clearance, calculate volumetric weights to price accurately, handle enquiries by phone and email, and maintain clear communication with colleagues and customers throughout the process.

Qualifications

• Experience handling quotes for shipments
• Ability to calculate volumetric weights for pricing
• Strong organisational and multi-tasking abilities

Responsibilities

• Quote customers for UK and international shipments, liaise with agents and hauliers
• Track shipments and resolve on-route issues
• Advise customers on documents, clearance requirements, and transit times
• Provide clearance information to agents
• Calculate volumetric weights and price accordingly
• Answer enquiries by phone and email
• Send out quotes to customers

Skills

Organisational skills

Strong customer service experience

Calm under pressure

Excel proficiency

Communication skills

Quoting experience

Phone handling

Numeracy

Team collaboration

Tools

Excel

Email tools

Job description

Confidential is seeking a proactive Shipping Quotes Coordinator to quote customers for shipments across the UK and internationally. You will liaise with agents and hauliers, manage the quote process from quote to booking to delivery, and track shipments.

You will advise on documents and clearance, calculate volumetric weights to price accurately, handle enquiries by phone and email, and maintain clear communication with colleagues and customers throughout the process.