Customer Service Advisor- Part Time

Grafters Recruitment Consultants Ltd; Eastbourne; In loco; GBP 27.000 - 29.000; Part-time

Descrizione del lavoro

Grafters Recruitment Consultants Ltd in Eastbourne is seeking a shipping coordinator to quote customers for UK and international shipments, liaise with agents and hauliers, and manage the process from quote to delivery. You will track shipments, resolve issues on route, guide customers on documents and transit times, and handle quotes by phone and email.

The role is 25 hours per week, with a salary of £27,000–£28,500 per year, requiring strong customer service, organisational skills, and good

Competenze

• Experience in customer service within logistics/shipping.
• Strong organisational skills with ability to handle multiple bookings.
• Comfort with Excel and email communications.
• Ability to quote accurately and liaise with agents/hauliers.

Mansioni

• Quote customers for UK and international shipments.
• Liaise with agents and hauliers from quote to delivery.
• Track shipments and resolve route issues.
• Guide customers on documents, clearance requirements and transit times.
• Provide clearance information to agents.
• Calculate volumetric weights and price accordingly.
• Answer incoming enquiries by phone.

Conoscenze

Organisational skills

Strong customer service

Calm under pressure

Excel

Communication

Quotes by phone/email

Phone handling

Costing/quoting internationally

Strumenti

Excel

Email

Descrizione del lavoro

• This is a very fast paced role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery.
• Tracking shipments and resolving issues that may arise on route.
• Guiding customers on documents, clearance requirements and transit times
• Providing clearance information to agents
• Ability to calculate volumetric weights of shipments and price accordingly
• Answering the phone to deal with enquiries

Skills

• Organisational skills - able to deal with numbers of jobs at once
• Strong customer service experience
• Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company
• Confident with excel and emails
• Working well with others and keeping up strong lines of communication
• Dealing with emails and telephone quotes.
• People requesting charge for shipping from around the world.
• Contacting Airlines requesting quotes and speaking to the customers.
• Someone who is confident and good with a calculator/figure.
• Sending out quotes to customers.

Monday-Friday 25 hours per week

Salary £27,000-£28,500pa