Customer Service Advisor: Order & Logistics Coordination

Confidential; Cambridgeshire and Peterborough; On-site; GBP 29,000 - 35,000; Full time

Job summary

Confidential in Leighton Buzzard is seeking a Customer Service Advisor to manage the full customer journey, including order processing, shipment coordination, and data entry in SAP and Salesforce.

You will collaborate with sales, logistics, finance and operations teams, respond to enquiries by phone and email, and maintain accurate records to support timely delivery of services and products.

Qualifications

• Minimum two years experience in Customer Service or Sales Support.
• Strong communication skills, both written and verbal.
• Experience in a customer-facing role within a similar environment.
• Experience using SAP or similar ERP systems; Salesforce or CRM preferred.

Responsibilities

• Respond to customer enquiries via phone and email, providing clear and helpful information.
• Process customer orders and ensure accurate data entry into internal systems.
• Coordinate with internal teams to ensure timely delivery of services and products.
• Resolve customer issues efficiently, escalating when necessary.
• Maintain accurate records of all customer interactions and transactions.
• Support the team in achieving customer satisfaction targets.
• Provide feedback on recurring customer concerns to improve processes.

Skills

Customer service

Communication skills

CRM experience

ERP experience

Tools

SAP

Salesforce

Job description

Confidential in Leighton Buzzard is seeking a Customer Service Advisor to manage the full customer journey, including order processing, shipment coordination, and data entry in SAP and Salesforce.

You will collaborate with sales, logistics, finance and operations teams, respond to enquiries by phone and email, and maintain accurate records to support timely delivery of services and products.