Customer Service Advisor Opportunities

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic social housing business as a Customer Service Advisor in Birmingham. This role offers an inclusive and supportive environment with excellent benefits, including a Medicash health plan and a pension scheme. You'll be the first point of contact for customers, providing exceptional service and problem-solving support. The company values training and development, ensuring you have the skills to excel in your role. With flexible full-time and part-time options, this position is ideal for those passionate about customer service and looking to make a difference in the community.

Benefits

28 days annual leave

Family-friendly policies

Medicash health plan

Gym discounts

Pension Salary Sacrifice scheme

Learning and development opportunities

Qualifications

• Experience in a contact centre environment is preferred.
• Excellent communication skills for diverse interactions.

Responsibilities

• First point of contact for customer inquiries and issues.
• Resolve queries professionally and efficiently on first contact.

Skills

Customer Service

Communication Skills

Problem-Solving

IT Literacy

Microsoft Office

Job description

Customer Service Advisor Opportunities, Birmingham

Client: Platform Housing Group

Location: Birmingham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 168481d3a9fc

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

The Vacancy

Have you got experience in a Contact Centre environment? Join Platform, a dynamic social housing business that offers an inclusive, supportive environment with excellent benefits and family-friendly policies. We provide extensive training and development, including Customer Service accreditation.

This role is the first point of contact for our customers, involving problem-solving conversations, answering inquiries, and resolving issues at first contact where possible, working to set KPIs. You will play a key role in delivering customer service excellence across the company.

We offer various full-time and part-time roles on permanent and fixed-term contracts. Full-time roles operate between 8am and 5:30pm, Monday to Friday. Weekend work is not required.

What we are looking for:

Candidates from customer-focused environments, preferably with telephony or contact centre experience, are ideal. You should be committed to resolving queries professionally and efficiently on first contact.

Excellent communication skills are essential, with the ability to interact with diverse individuals empathetically and effectively, especially in difficult conversations.

You must be IT literate, able to use multiple systems, and have a good knowledge of Microsoft Office.

During induction, you will work from our offices in Worcester or Birmingham for training and may occasionally travel to the office as needed.

Benefits:

• 28 days annual leave (pro-rata), with options to buy and sell leave
• Family-friendly policies
• Medicash health plan, including employee assistance, gym discounts, and exclusive deals
• Health & Wellbeing cashback plans for dental, optical, physio, and therapies
• Reward & Recognition scheme with retailer discounts and cashback
• Pension Salary Sacrifice scheme with up to 12% employer contributions
• Supportive working environment with learning and development opportunities

If you're interested, please contact us to find out more.