Customer Service Advisor

VitalAire Canada Inc.; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a motivated Business Process Administrator to join their dynamic team in Birmingham. This role involves supporting customer service operations, managing invoicing tasks, and ensuring efficient execution of business processes. You'll thrive in a target-driven environment, utilizing your strong communication and problem-solving skills. The company values diversity and inclusion, providing an open environment for professional growth and development. If you're ready to contribute to a leading organization and enhance your career, this opportunity is perfect for you!

Qualifications

• Experience in customer service administration and invoicing.
• Strong attention to detail and accuracy in data entry.

Responsibilities

• Facilitate execution of business processes in a Back Office environment.
• Support invoicing tasks and manage customer accounts in ERP.

Skills

Communication Skills

Problem-Solving

IT Systems Learning

Ability to Work Under Pressure

Tools

ERP System

Job description

How will you CONTRIBUTE and GROW?

We are seeking an enthusiastic Business Process Administrator to assist in the reliable and timely execution of transversal business processes in a Back Office environment, based at our offices in Alpha Tower, Birmingham City Centre.

1. Facilitating reliable execution of transversal business processes in a Customer Services Back Office environment.
2. Ensuring business process performance (e.g., accuracy, speed of execution, output quality) is within acceptable parameters.
3. Supporting the Invoicing Team with customer service tasks, including creating, downloading, and outsourcing customer invoices, and handling customer requests related to purchase orders and copy invoices.
4. Timely and accurate creation of customer accounts into the ERP system.
5. Timely and accurate amendments to customer accounts in the ERP system.
6. Monitoring multiple Customer Service inboxes to address a wide range of queries.
7. Executing Back Office Customer Service Administration tasks in a target-driven environment.

Are you a MATCH?

• Confident and clear communication skills.
• Logical problem-solving ability.
• Ability to work under pressure in a target-driven environment.
• Ability to quickly learn IT systems.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We believe that a diverse organization fosters innovation and allows individuals to express their talents, contributing to our collective success and creating an engaging environment in a changing world.

About Us

We are a world leader in gases, technologies, and services for Industry and Health.

Through the passion and diversity of our people, we leverage energy and environmental transition, healthcare changes, and digitization to deliver greater value to our stakeholders.

Join us for a stimulating experience with opportunities for learning and development in an open, collaborative, and respectful environment.

Discover what your professional journey at Air Liquide could be here!