Customer Service Advisor

Balazs; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen motivierten Business Process Administrator, der die reibungslose Ausführung von Geschäftsprozessen im Back Office unterstützt. In dieser Rolle werden Sie für die Verwaltung von Kundenkonten, die Unterstützung des Invoicing-Teams und die Überwachung von Kundenanfragen verantwortlich sein. Wenn Sie eine Leidenschaft für Kundenservice und die Fähigkeit haben, unter Druck zu arbeiten, ist dies die perfekte Gelegenheit für Sie. Treten Sie einem Unternehmen bei, das Vielfalt und Inklusion fördert und Ihnen die Möglichkeit bietet, in einem kollaborativen Umfeld zu lernen und zu wachsen.

Qualifications

• Erfahrung in der Kundenservice-Administration.
• Fähigkeit, unter Druck in einem zielorientierten Umfeld zu arbeiten.

Responsibilities

• Unterstützung des Invoicing-Teams bei Kundenservice-Aufgaben.
• Überwachung mehrerer Kundenservice-Postfächer zur Bearbeitung von Anfragen.

Skills

Kommunikationsfähigkeiten

Logisches Problemlösen

IT-Systeme schnell lernen

Druckarbeit

Tools

ERP-System

Job description

How will you CONTRIBUTE and GROW?

We are seeking an enthusiastic Business Process Administrator to assist in the reliable and timely execution of transversal business processes in a Back Office environment, based at our offices in Alpha Tower, Birmingham City Centre.

1. Facilitating reliable execution of transversal business processes in a Customer Services Back Office environment.
2. Ensuring business process performance (e.g., accuracy, speed of execution, output quality) is within acceptable parameters.
3. Supporting the Invoicing Team with customer service tasks, including creating, downloading, and outsourcing customer invoices, as well as handling requests related to purchase orders and copy invoices.
4. Creating customer accounts accurately and in a timely manner into the ERP system.
5. Making timely and accurate amendments to customer accounts in the ERP system.
6. Monitoring multiple Customer Service inboxes to address a wide range of queries.
7. Executing Back Office Customer Service Administration tasks in a target-driven environment.

Are you a MATCH?

• Confident and clear communication skills.
• Logical problem-solving ability.
• Ability to work under pressure in a target-driven environment.
• Ability to quickly learn IT systems.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world.

We welcome and consider applications from all qualified candidates, regardless of background. We believe a diverse organization fosters talent, innovation, and an engaging environment in a changing world.

About Us

Air Liquide is a world leader in gases, technologies, and services for Industry and Health.

Through the passion and diversity of our people, we leverage energy and environmental transition, healthcare changes, and digitization to deliver greater value to stakeholders.

Join us for a stimulating experience with opportunities for learning and development in an open, collaborative, and respectful environment.

Discover what your professional journey at Air Liquide could be here!