Customer Service Advisor - Night Shift

TCC Group; Southampton; On-site; GBP 22,000 - 26,000; Part time

Job summary

TCC Group is seeking a Customer Service Advisor in the Banking division. You will be the first point of contact and resolve a wide range of queries across multiple channels, helping to deliver an outstanding customer experience.

The role is a twilight shift (5pm–1:30am) on a 30-hour contract with 5 weeks of on-site training. After training, some duties may be remote, with on-site office requirements during training.

Qualifications

• Previous customer service experience is essential.
• Contact centre experience is beneficial but not required.
• Confident communicating across channels, particularly by telephone.
• Excellent written and verbal communication skills.
• Comfortable in a fast-moving environment with changing priorities.
• Resilient, empathetic and customer-focused.
• Competent IT skills using multiple systems and applications.

Responsibilities

• Deliver excellent customer service via telephone, email, live chat and social media channels.
• Take ownership of customer enquiries and provide effective solutions in a timely manner.
• Maintain high standards of service and continuously seek ways to improve the customer experience.
• Handle customer complaints professionally and elevate issues where appropriate.
• Support continuous improvement initiatives within the customer service function.
• Identify opportunities to improve processes, procedures, and workflows.
• Work collaboratively within a dynamic and supportive team environment.

Skills

Customer service

Communication skills

Problem solving

IT proficiency

Tools

CRM systems

Job description

Our clients Customer Service team plays a vital role in delivering an outstanding experience to customers. As a Customer Service Advisor within the Banking division, you will be the first point of contact for customers, helping to resolve a wide range of queries and providing support across multiple communication channels.

This is a varied and fast-paced role where no two days are the same. You'll have the opportunity to take ownership of customer issues, contribute ideas for service improvements, and make a genuine difference to the customer experience. We are looking for individuals who are passionate about helping others and committed to delivering exceptional service.

Salary: £24,000 per annum for a 30 hr contract

Training: 5 weeks of training on site

Working Hours: You will be required to work on a twilight shift from 5pm-1.30am

Shift: You will work 4 nights on and 4 nights off with 1 evening every 2 weeks in office and the rest remote once training is complete.

Key Responsibilities

• Deliver excellent customer service via telephone, email, live chat, and social media channels.
• Take ownership of customer enquiries and provide effective solutions in a timely manner.
• Maintain high standards of service and continuously seek ways to improve the customer experience.
• Handle customer complaints professionally and elevate issues where appropriate.
• Support continuous improvement initiatives within the customer service function.
• Identify opportunities to improve processes, procedures, and workflows.
• Work collaboratively within a dynamic and supportive team environment.

About You

• Previous customer service experience is essential.
• Contact centre experience is beneficial but not required.
• Confident communicating with customers across a range of channels, particularly by telephone.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-moving environment where priorities can change quickly.
• Resilient and able to manage challenging customer interactions with professionalism and empathy.
• Strong problem-solving skills and a customer-focused mindset.
• Competent IT skills and confidence using multiple systems and applications.