Customer Service Advisor - Natwest/Ulsterbank Belfast

JR United Kingdom; Northern Ireland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der bereit ist, seine Karriere auf die nächste Stufe zu heben. In dieser spannenden Rolle werden Sie erstklassigen Kundenservice bieten, die Kunden über Bankoptionen informieren und sicherstellen, dass ihre finanziellen Ziele erreicht werden. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten im Beziehungsmanagement und Ihre Kommunikationsfähigkeiten geschätzt werden. Mit umfangreichen Schulungen und einer hybriden Arbeitsweise nach der Einarbeitung bietet dieses Unternehmen eine hervorragende Gelegenheit für berufliches Wachstum und Entwicklung.

Benefits

Perks at Work – Ersparnisse, Rabatte

Help@Hand – Ressourcen für Wohlbefinden

Krankheitsversicherung – bis zu £10,000

Fahrrad-Leasing-Programm

Urlaubsankaufsprogramm

Dienstaltersauszeichnungen

Monatliche Inspire Awards

Refer-a-Friend Bonus – bis zu £1,200

Monatliche Wohlfühl-Webinare

Engagierter Mitarbeiter-Support

Qualifications

• Erfahrung im Kundenservice und Beziehungsmanagement.
• Starke organisatorische und zeitliche Fähigkeiten.

Responsibilities

• Bereitstellung proaktiver und reaktiver Dienstleistungen für Kunden.
• Durchführung finanzieller Bewertungen und Unterstützung der Bankoperationen.

Skills

Kundenservice

Beziehungsmanagement

Organisationsfähigkeiten

Zeitmanagement

Verbal und schriftlich kommunizieren

Regulatorisches Umfeld

Microsoft Office

Kundenorientierte Einstellung

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Advisor - Natwest/Ulsterbank Belfast, Glengormley

Client: Teleperformance

Location: Glengormley, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40hrs per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions and Fraud checks; evidence of last 2 years employment and last 5 years address history required.

Description of the Job

Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.

Key Responsibilities

At first point of contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options tailored to their needs. Complete processes accurately and compliantly, ensuring a seamless experience. Take appropriate actions to deliver positive customer outcomes, reviewing and mitigating gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, keeping customer needs and financial goals in focus.
• Educate customers on banking methods and support their choices.
• Complete processes compliantly, ensuring a seamless customer experience.

What you'll do

Conduct financial reviews, provide accurate information, manage your diary, and balance proactive and planned customer interactions. Responsibilities include supporting the bank’s operations, maintaining team relationships, resolving complaints swiftly, and ensuring customer satisfaction.

The skills you'll need

Experience in customer service and relationship management. Strong organizational and time management skills. Excellent verbal and written communication. Experience in a regulatory environment. Proficiency in Microsoft Office. A customer-focused attitude.

What you get from us

• Perks at Work – Savings Discounts, Free Online Classes
• Help@Hand – Savings, Podcasts, Wellbeing Resources, Webinars, Access to GP, Mental Health, Financial and Legal Advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend Bonus – up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support