Customer Service Advisor- Natwest/Ulsterbank Belfast (Glengormley)

JR United Kingdom; Northern Ireland; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team in Glengormley. This role offers the opportunity to deliver exceptional service while assisting customers with their financial needs. You will be the first point of contact for clients, providing guidance on banking options and ensuring a seamless experience. With a focus on customer satisfaction, you'll manage interactions and resolve complaints effectively. Join a dynamic team that values your contributions and offers a supportive environment for your career growth. Enjoy a hybrid work model and a variety of perks that enhance your work-life balance.

Benefits

Perks at Work

Help@Hand Resources

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend Bonus

Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Experience in customer service and relationship management is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Provide proactive and reactive customer service to meet financial arrangements.
• Educate customers on banking options and ensure compliance.

Skills

Customer Service Experience

Relationship Management

Organizational Skills

Time Management

Excellent Communication

Regulatory Environment Knowledge

Microsoft Office Proficiency

Customer-Focused Attitude

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Advisor - Natwest/Ulsterbank Belfast (Glengormley), Glengormley

Client:

Teleperformance

Location:

Glengormley, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40 hrs per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; last 2 years employment history and last 5 years address history required

Description of the Job
Provide proactive and reactive customer service to ensure clients meet their financial arrangements aligned with their goals.

Key Responsibilities
First point of contact for outstanding customer service, supporting organizational goals. Educate customers on banking options, support their decision-making, and ensure compliance in processes for a seamless experience. Take appropriate actions to ensure positive customer outcomes, review and address gaps proactively.

Join us as a Customer Service Advisor
Deliver excellent service, educate customers on banking methods, and complete processes compliantly while ensuring a seamless experience.

What you'll do
Conduct financial reviews, provide accurate information, manage your diary, and balance proactive and planned customer interactions. Your duties include supporting customer interactions, maintaining relationships, resolving complaints, and ensuring customer satisfaction.

The skills you'll need
Experience in customer service, relationship management, organizational and time management skills, excellent communication, regulatory environment background, proficiency in Microsoft Office, and a customer-focused attitude.

What you get from us
Perks at Work, Help@Hand resources, Critical Illness cover, Cycle to Work Scheme, Holiday Purchase Scheme, Length of Service Awards, Monthly Inspire Awards, Refer-A-Friend bonus, Wellbeing Webinars, and dedicated Employee Experience support.