Customer Service Advisor - Natwest/Ulsterbank Belfast (Ballyclare)

JR United Kingdom; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their team in Belfast. This role focuses on providing exceptional service and support to customers, helping them navigate their financial arrangements effectively. With a strong emphasis on relationship management, you'll educate clients on banking options and ensure a seamless experience. The position offers full-time hours with hybrid working opportunities after training. Join this dynamic team and enjoy a range of perks, including wellness support and financial resources, as you enhance customer satisfaction in a thriving environment.

Benefits

Savings Discounts

Free Online Classes

Wellness and Financial Support

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend Bonus

Monthly Wellbeing Webinars

Qualifications

• Experience in customer service and relationship management is essential.
• Proficiency in Microsoft Office and a customer-focused attitude are key.

Responsibilities

• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options suited to their needs.
• Manage diary and balance proactive and planned customer interactions.

Skills

Customer Service Experience

Relationship Management

Organizational Skills

Familiarity with Regulatory Environments

Microsoft Office Proficiency

Job description

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Customer Service Advisor - Natwest/Ulsterbank Belfast (Ballyclare), Belfast

Client: Teleperformance

Location: Belfast, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training completes. Great public transport links!
• Shifts: Full time - 40hrs per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years employment and last 5 years address history.

Description of the Job
Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.

Key Responsibilities
At first contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options suited to their needs. Complete processes accurately and compliantly, ensuring a seamless customer experience. Take appropriate actions to ensure positive customer outcomes, reviewing and mitigating gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, keeping customer needs and financial goals in focus.
• Educate customers on banking methods and support their choice of options.
• Complete processes carefully, providing a seamless experience.

What you'll do

Conduct financial reviews, provide accurate information, manage your diary, and balance proactive and planned customer interactions. Your duties include supporting the bank’s operations, maintaining team relationships, resolving complaints swiftly, and ensuring customer satisfaction.

The skills you'll need

Experience in customer service, relationship management, organizational skills, and familiarity with regulatory environments. Proficiency in Microsoft Office and a customer-focused attitude are essential.

What you get from us

• Perks at Work – Savings Discounts, Free Online Classes
• Help@Hand – Wellness and financial support resources
• Critical Illness Cover – Up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend Bonus – Up to £1,200
• Monthly Wellbeing Webinars