Customer Service Advisor - Natwest/Ulsterbank Belfast (Ballyclare)

JR United Kingdom; Newtownabbey; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team in Newtownabbey. This role offers the opportunity to provide proactive customer service, helping clients achieve their financial goals in a supportive environment. With a focus on delivering excellent service, you will educate customers on banking options and ensure a seamless experience. The position involves a full-time commitment with a hybrid working model after training. Join a company that values employee wellbeing and offers various perks to enhance your work experience.

Benefits

Perks at Work

Help@Hand resources

Critical Illness cover

Cycle to Work

Holiday Purchase

Service Awards

Inspire Awards

Refer-A-Friend

Wellbeing Webinars

Employee Experience support

Qualifications

• Experience in customer service roles is essential.
• Familiarity with regulatory environments is a plus.

Responsibilities

• Deliver excellent customer service and educate customers on banking options.
• Conduct financial reviews and manage customer relationships.

Skills

Customer service experience

Organizational skills

Regulatory environment familiarity

Technology proficiency

Customer-focused attitude

Job description

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Customer Service Advisor - Natwest/Ulsterbank Belfast (Ballyclare), Newtownabbey

Client: Teleperformance

Location: Newtownabbey, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40hrs per week - hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions and Fraud checks. Must evidence last 2 years employment and last 5 years address history.

Job Overview
Provide proactive and reactive customer service to ensure clients meet their financial goals and arrangements.

Key Responsibilities
Deliver excellent customer service, educate customers on banking options, and complete processes compliantly for a seamless experience.

Support good customer outcomes, review gaps, and take mitigating actions.

Role Expectations
Conduct financial reviews, manage customer relationships, resolve complaints, and ensure customer satisfaction.

Skills Required
Customer service experience, organizational skills, regulatory environment familiarity, technology proficiency, and a customer-focused attitude.

Benefits
Perks at Work, Help@Hand resources, Critical Illness cover, Cycle to Work, Holiday Purchase, Service Awards, Inspire Awards, Refer-A-Friend, Wellbeing Webinars, Employee Experience support.