Customer Service Advisor- Natwest/Ulsterbank Belfast (Newtownards)

JR United Kingdom; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team in Belfast. This role offers an exciting opportunity to provide exceptional service to customers, helping them navigate their banking options effectively. With a focus on proactive support and relationship management, you will play a key role in ensuring customers achieve their financial goals. The position offers a hybrid work model after training, allowing for flexibility while maintaining strong connections with clients. If you are passionate about customer service and eager to make a difference, this role is for you.

Benefits

Savings discounts

Wellbeing resources

Insurance schemes

Awards

Referral bonuses

Webinars

Employee support programs

Qualifications

• Experience in customer service and relationship management is essential.
• Familiarity with regulatory environments is a plus.

Responsibilities

• Provide proactive and reactive customer service to ensure financial goals are met.
• Educate customers about banking options and ensure positive outcomes.

Skills

Customer service experience

Relationship management

Organizational skills

Excellent communication

Regulatory environment familiarity

Proficiency with Microsoft Office

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Advisor - Natwest/Ulsterbank Belfast (Newtownards), Belfast

Client:

Teleperformance

Location:

Belfast, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid work after training. Great public transport links!
• Shifts: Full-time - 40 hours/week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Checks: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and 5 years address history.

Job Responsibilities: Provide proactive and reactive customer service to ensure customers meet their financial goals and arrangements.

Key duties include educating customers about banking options, completing processes compliantly, and ensuring positive customer outcomes.

Role Expectations: Deliver excellent service, support customers in choosing banking options, complete processes accurately, and resolve issues promptly.

Skills Required: Customer service experience, relationship management, organizational skills, excellent communication, regulatory environment familiarity, and proficiency with Microsoft Office.

Benefits Include: Savings discounts, wellbeing resources, insurance schemes, awards, referral bonuses, webinars, and employee support programs.