Customer Service Advisor – Dynamic Contact Centre

Sefton Redeployment; Sefton; On-site; GBP 21,000 - 28,000; Full time

Job summary

Sefton Council is seeking a Customer Service Advisor to join the Contact Centre. You will handle telephone, email and social media enquiries across a wide range of council services, ensuring high-quality service and accurate data on the CRM system.

The role requires the ability to manage a varied workload and to communicate complex information clearly. You will be part of a team delivering frontline customer service during standard hours, with full training provided and opportunities to develop

Responsibilities

• Handle telephone, e-mail and social media enquiries from residents across a wide range of council services
• Maintain and update customer information on the CRM system and other databases
• Support customers and residents with high-quality service while managing a demanding workload
• Work as part of a team of customer service advisors in the Contact Centre
• Attend to complex or challenging enquiries with care and professionalism

Job description

Sefton Council is seeking a Customer Service Advisor to join the Contact Centre. You will handle telephone, email and social media enquiries across a wide range of council services, ensuring high-quality service and accurate data on the CRM system.

The role requires the ability to manage a varied workload and to communicate complex information clearly. You will be part of a team delivering frontline customer service during standard hours, with full training provided and opportunities to develop