Customer Service Advisor: Multi-Channel Support & Growth

Anglian Home Improvements; Broadland; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

31 days annual leave

Wellbeing package

Volunteering days

Employee discounts

Training and progression

Job summary

Anglian Home Improvements is seeking a Customer Service Advisor to deliver outstanding support across telephone, email, and live chat. You will respond promptly to inquiries, understand customer needs, and provide accurate product guidance while maintaining professional communication.

You will collaborate with colleagues to improve processes, ensure accurate record-keeping, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the confidence to make informed decisions.
• Competent IT skills and the ability to learn new systems quickly.
• A positive attitude and the ability to thrive in a busy, team-oriented environment.

Responsibilities

• Providing excellent customer service across multiple channels (telephone, email, live chat).
• Responding to customer enquiries promptly, professionally, and efficiently.
• Identifying customer needs and resolving issues with confidence and empathy.
• Developing a thorough understanding of products and services to provide accurate information and guidance.
• Maintaining clear and professional written and verbal communication.
• Working collaboratively with colleagues to share knowledge, improve processes, and deliver service standards.
• Ensuring customer interactions are recorded accurately and in line with company procedures.

Skills

Communication

Problem-solving

Interpersonal skills

Teamwork

Tools

IT skills

Job description

Anglian Home Improvements is seeking a Customer Service Advisor to deliver outstanding support across telephone, email, and live chat. You will respond promptly to inquiries, understand customer needs, and provide accurate product guidance while maintaining professional communication.

You will collaborate with colleagues to improve processes, ensure accurate record-keeping, and contribute to a positive customer experience in a fast-paced environment.