Sales Advisor

Red Recruitment; Norwich; Hybrid; GBP 24,980 - 36,000; Full time

Benefits offered by this job

On-site parking

Pension scheme

Annual leave 233 hours

Job summary

Red Recruitment is seeking a Sales Advisor for our client in Norwich. This role blends sales and customer service to grow opportunities while supporting vulnerable customers.

You will engage across phone, email and digital channels, delivering compassionate service and driving upgrades to improve safety and quality of life. This permanent position offers hybrid working in Norwich (70% in office), a 37.5 hour week, and a salary with OTE.

Qualifications

• 1 year of customer-facing experience with strong customer service.
• Empathetic approach and strong communication skills.
• Comfortable using a CRM; training provided.

Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, and digital channels.
• Generate and convert sales leads through proactive outreach.
• Provide accurate product information and tailored recommendations.
• Build lasting customer relationships to encourage repeat business.
• Identify and promote upgrade opportunities to enhance safety and quality of life.
• Explain benefits of upgraded devices and services.
• Achieve sales targets and KPIs.
• Prepare quotations, process orders, and follow up.

Skills

Excellent telephone manner

Build rapport

Cross-sell opportunities

Reliable and trustworthy

Inbound and outbound calling

Tools

CRM

Job description

Sales Advisor

Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives?

Red Recruitment is recruiting a Sales Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full‑time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.

If you have an empathetic approach and like working in a fast‑paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.

Benefits and Package

• Salary: £24,979.50 Per Annum with on‑target earnings (Average OTE £36,000)
• Hours: 37.5 hours per week – Shift pattern between Monday – Sunday 8am – 8pm
• Contract: Permanent
• Location: Norwich Hybrid (70% in Office)
• 233 hours annual leave holiday increasing with length of service.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on‑site parking

Key Responsibilities

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot up‑selling and cross‑selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow‑up

Key Skills and Experience

• Have an excellent telephone manner
• Can build rapport with customers along with being patient and empathetic and spot opportunities to cross‑sell
• Are reliable, trustworthy and motivated
• 1 Year experience in customer-facing role and display great customer service skills
• Comfortable using a CRM although training is provided
• Confident in both an inbound and outbound calling role