Service Advisor

Red-Recruitment; Norwich; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Discounts

Employee assistance program

Family and friends discounts

Pension scheme

Free on-site parking

Job summary

Red Recruitment is recruiting a Service Advisor for our client in Norwich, a role mixing sales and customer service, requiring empathy and strong communication to support vulnerable customers.

The role offers progression, a hybrid work pattern with 2 days at home, 37.5 hours weekly, and a salary of £24,979.50 plus commission/OTE up to £36k.

You will handle inquiries, generate leads, provide product information, and strive to exceed targets.

Qualifications

• Excellent telephone manner and communication skills.
• Experience in sales or call centre environments.
• Ability to build rapport with customers and spot cross-sell opportunities.
• Reliable, trustworthy and motivated to achieve targets.

Responsibilities

• Handle inbound and outbound customer enquiries across phone, email, and digital channels.
• Generate and convert sales leads through proactive outreach and engagement.
• Provide accurate product information and tailored recommendations.
• Build strong customer relationships to drive repeat business.
• Identify and promote upgrade opportunities to enhance safety, and quality.
• Explain benefits of upgraded devices and services clearly.
• Aim to exceed individual and team sales targets and KPIs.
• Spot up-selling and cross-selling opportunities in interactions.
• Prepare quotations, process orders, and ensure timely follow-up.

Skills

Telephone manner

Sales / Call centre experience

Rapport building

Reliability & motivation

Job description

Service Advisor (CE26HT01) Norwich, England

Salary: GBP24979.5 - GBP24979.5 per annum + Plus Commission

Red Recruitment is recruitinga ServiceAdvisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.

If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.

This is a great career opportunity with excellent progression and a chance to develop your sales skills.

Benefits and Package for Service Advisor:

Salary: £24,979.50 Per Annum with on-target earnings (Average OTE up to £36,000)
Hours:37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
Contract:Permanent
Location:Norwich Hybrid - 2 Days a Week from Home

• 233hours annual leaveholiday increasing with length of service.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Key Responsibilities ofService Advisor:

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot up-sellingand cross-selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow-up

Key Skills and Experience ofService Advisor:

• Have an excellent telephone manner
• Previous experience within a sales or call centre environment
• Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
• Are reliable, trustworthy and motivated