Service Advisor

Red Recruitment; Norwich; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Employee discounts

Employee assistance programme

Family discounts

Pension scheme

Free on-site parking

Job summary

Red Recruitment, recruiting for a Norwich-based client, seeks a Service Advisor to blend sales and customer service in a fast-paced environment. You will help vulnerable customers, identify opportunities to grow sales, and provide outstanding support across channels.

This permanent role offers progression and a chance to develop your sales skills while delivering excellent customer experiences in a hybrid setup with regular opportunities for growth.

Qualifications

• Candidates should have a polished telephone manner.
• Experience in sales or call centre environments is desirable.
• Able to build rapport with customers and spot cross-sell opportunities.
• Reliable, trustworthy, and motivated to hit targets.

Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, and digital channels with professionalism.
• Generate and convert sales leads through proactive outreach and engagement.
• Provide accurate product information and tailored recommendations.
• Build strong customer relationships to encourage repeat business and loyalty.
• Identify and promote upgrade opportunities that enhance safety and quality of life.
• Explain benefits of upgraded devices and services clearly.
• Achieve and exceed individual and team sales targets, KPIs, and revenue.
• Spot up-selling and cross-selling opportunities in every interaction.
• Prepare quotations, process orders, and ensure timely follow-up.

Skills

Telephone etiquette

Sales experience

Rapport building

Reliability

Job description

Service Advisor

Red Recruitment is recruiting a Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.

If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.

This is a great career opportunity with excellent progression and a chance to develop your sales skills.

Benefits and Package for Service Advisor:

Salary: 24,979.50 Per Annum with on-target earnings (Average OTE up to 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid - 2 Days a Week from Home

• 233 hours annual leave holiday increasing with length of service.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Key Responsibilities of Service Advisor:

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot up-selling and cross-selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow-up

Key Skills and Experience of Service Advisor:

• Have an excellent telephone manner
• Previous experience within a sales or call centre environment
• Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
• Are reliable, trustworthy and motivated