Call Centre Advisor

Anglian Home Improvements; Broadland; On-site; GBP 5,400 - 9,000; Part time

Benefits offered by this job

Health and wellbeing support

Employee discounts

31 days holiday

Birthday day off

Volunteer day

Team incentives

Generous staff discount

Modern breakout and games room

Job summary

Anglian Home Improvements is seeking enthusiastic, confident people who enjoy speaking with customers by phone and online. Full training is provided, and you will be motivated, target-driven, with excellent communication skills and a professional telephone manner. Prior sales or customer service experience is useful.

This is a part-time role with hours Monday to Friday 9:00am–2:30pm and one weekend day. A competitive salary with performance-related bonus opportunities up to £9,000 per annum is

Qualifications

• Excellent verbal communication and listening skills.
• Ability to meet targets while delivering a positive customer experience.
• Self-motivated, resilient, and driven.

Responsibilities

• Contact prospective customers by phone.
• Generate quality sales leads from enquiries and interactions.
• Meet targets using strong product and service knowledge.
• Understand customer needs and guide them through our products.
• Book appointments for sales representatives.
• Deliver great customer service while meeting targets.

Skills

Verbal communication

Target-driven

Self-motivated

Phone sales

Tools

Basic IT skills

Job description

• Contact prospective customers by phone.
• Maximise customer data opportunities and overcome objections.
• Generate quality sales leads from enquiries and interactions.
• Meet targets using strong product and service knowledge.
• Understand customer needs and guide them through our products.
• Book appointments for sales representatives.
• Deliver great customer service while meeting targets.

  We're looking for enthusiastic, confident people who enjoy speaking with customers by phone and online. Sales experience is helpful but not essential, as full training is provided., The successful candidate will be motivated, target-driven, possess excellent communication skills, and have a professional and engaging telephone manner., Experience in telesales, customer service, retail, or estate agency is useful.

• Excellent verbal communication and listening skills.
• Ability to meet targets while delivering a positive customer experience.
• Self-motivated, resilient, and driven.
• Basic IT skills.

  At Anglian, we are a leading home improvement company committed to delivering high-quality products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us and play a key role in helping home owners improve their homes while developing your career

  This is a part-time role, working between Monday to Friday between 9:00am/9:30am and 2:00pm/2:30pm and one weekend day, making it ideal for candidates seeking work-life balance while developing a rewarding career., Competitive salary with performance-related bonus opportunities of up to £9,000 per annum (up to £750 per month).

• 31 days' holiday, increasing to 33 days after two years' service (pro rata)
• An additional paid day off for your birthday.
• Regular team incentives, competitions, and recognition programmes.
• Paid volunteering day each year.
• Health and wellbeing support, including EAP, mental health resources, occupational health, and discounted gyms.
• Employee discounts with major retailers, supermarkets, restaurants, entertainment venues, and mobile providers.
• Generous staff discount scheme on all Anglian products.
• Modern breakout and games room facilities.