Customer Service Advisor

Disabled Workers Co; West Oxfordshire; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Flexible working

Gym membership

EV lease

Costco membership

Job summary

Cottsway Housing Association is seeking a Customer Service Advisor to join our busy Customer Services Team. You will be the first point of contact for customers, handling a high volume of enquiries and delivering an excellent service every time.

You will respond primarily by telephone, email, letters and online, manage feedback, investigate complaints and strive for positive resolutions while maintaining a calm and professional manner. A DBS check is required.

Qualifications

• Experience in a call centre or customer service environment.
• Excellent customer service and communication skills.
• Ability to handle high volume enquiries and maintain professionalism.

Responsibilities

• Handle high volume customer enquiries by phone and email.
• Respond to letters and website inquiries with accurate information.
• Investigate feedback and complaints to reach positive resolutions.

Skills

Call centre experience

Customer service

Communication skills

Team player

Job description

Customer Service Advisor (viewed20 times)

CompanyName: Cottsway Housing Association

JobLocation: West Oxfordshire

JobStatus: Full Time

Job Description

Join Our Team

We are looking for a Customer Service Advisor to join our busy Customer Services Team. This is an excellent opportunity to join a customer-focused organisation and play a key role in delivering outstanding service to our customers.

About the Role

As a Customer Service Advisor, you will be the first point of contact for our customers, handling a high volume of enquiries and providing an excellent customer experience every time.

The role involves responding to customer enquiries, mainly by telephone, as well as through email, letters, our website and occasionally face‑to‑face. You will also be responsible for managing customer feedback, investigating complaints and working towards positive resolutions.

To be successful in this role, you will have experience working within a call centre or customer service environment and be able to demonstrate exceptional customer service skills while managing a busy workload.

About You

We are looking for someone who:

• Has previous experience working in a call centre or customer service environment.
• Is passionate about delivering excellent customer service.
• Has outstanding communication skills and a professional telephone manner.
• Can remain calm and professional while handling a high volume of customer enquiries.
• Are confident investigating issues and resolving customer concerns.
• Works well as part of a team and has a positive, proactive attitude.

A DBS check will be required for the successful applicants as part of our pre‑employment screening process.

What we offer

In return, we provide an excellent benefits package

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership.
• Electric vehicle lease scheme and Costco membership.

Salary: Cottsway Housing Association33,355