Customer Service Advisor

CHS Group; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cambridge Housing Society (CHS) is seeking a Customer Advisor to be the first point of contact for customers, offering a first-class, customer-focused service across telephone enquiries, emails, live chat and in person.

You will bring prior experience in admin and customer facing roles, a professional telephone manner, and the ability to negotiate confidently, prioritise tasks and meet deadlines while supporting Housing Management and Property Services teams.

Qualifications

• Experience in administrative and customer-facing roles is essential.
• Strong communication and administrative skills with a professional telephone manner.
• Ability to manage workload, priorities and meet tight deadlines.

Responsibilities

• Provide a first-class customer service across phone, email, live chat and face-to-face interactions.
• Support Housing Management and Property Services teams with enquiries.
• Respond quickly and make timely, effective decisions while maintaining discretion.

Skills

Customer service

Communication

Administrative skills

Telephone etiquette

Prioritization

Negotiation

Tools

MS Office

Job description

As a Customer Advisor, you are the first point of contact for our customers, providing a first class customer-focussed service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.

• Previous experience in an administrative and customer facing role essential.
• Professional telephone manner and excellent communication and administrative skills.
• Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.
• Able to be responsive and make decisions in a timely and effective way.
• Able to prioritise workload and meet tight deadlines.
• Competent in MS Office packages (Word, Excel and Outlook).

Closing date: Midnight Sunday 4th October 2026

Interviews: Tuesday 13th October 2026

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.