Customer Service Advisor - Real Impact in Housing Support

Wandle; England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

29 days annual leave

Income Protection

Salary Life cover

Learning and development opportunities

Job summary

A non-profit organization in London is looking for a Customer Service Advisor to join their team. This role involves addressing customer enquiries, diagnosing repairs, and providing tenancy support. Ideal candidates will have experience in a contact centre and strong communication skills. The position offers full training and a supportive environment, where you can develop your customer service expertise. Applicants can enjoy 29 days of annual leave plus public holidays, along with great learning opportunities.

Qualifications

• Experience in a contact centre, preferably in a Housing Association or Local Authority.
• Skilled in diagnosing and prioritising repairs.
• Strong communication, listening, and IT skills.

Responsibilities

• Handle a variety of enquiries via phone and email.
• Diagnose and book repairs.
• Take payments and advise on accounts.
• Support customers with tenancy and housing options.
• Resolve complaints wherever possible at first contact.

Skills

Experience in a contact centre

Strong communication skills

IT skills

Empathetic

Attention to detail

Job description

A non-profit organization in London is looking for a Customer Service Advisor to join their team. This role involves addressing customer enquiries, diagnosing repairs, and providing tenancy support. Ideal candidates will have experience in a contact centre and strong communication skills. The position offers full training and a supportive environment, where you can develop your customer service expertise. Applicants can enjoy 29 days of annual leave plus public holidays, along with great learning opportunities.