Customer Service Advisor

Saint Gobain; Loughborough; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Subsidised restaurant

Free car parking

Private healthcare

Wellbeing services

Flexible hybrid working

Job summary

Saint-Gobain's SGIS team in the East Leake/Loughborough area is recruiting a Customer Service Advisor to be the heartbeat of our customer operations. You will engage customers by phone and email, understand their needs, and guide them to the right product to ensure timely delivery and satisfaction.

We offer a flexible hybrid working model after successful training, accessible offices and benefits including private healthcare, parking, restaurant facilities and wellbeing services to support your

Qualifications

• Excellent communication and active listening abilities.
• Ability to think creatively to provide solutions for customers.
• Comfort with using systems and software and learning new tools.
• Strong attention to detail and accuracy in orders and data.

Responsibilities

• Speak to customers via phone and email to assess their needs and guide product selection.
• Use systems to process orders, check details, update deliveries and weights.
• Potential to specialise in areas such as bespoke, exports or account management after training.
• Participate in learning and development to support success and growth.
• Reply to customer enquiries, process orders and contact customers across multiple businesses.
• Check order accuracy to minimise credits and issues/complaints.
• Contribute to continuous improvement by identifying opportunities to enhance service.
• Gather customer insights through strong relationship building.

Skills

Great communication

Active listening

Creative problem solving

Tech savvy

Attention to detail

Prioritisation

Identify needs

Job description

We're currently hiring Customer Service Advisors for our central team based in East Leake, near Loughborough. We want our customers to be as valued and appreciated as our colleagues are (we're a Top Global Employer don't you know) so we're looking for people who can bring their personality and experience to the role and be a great ambassador for our business.

As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to know their business.

SGIS are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet

We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including:

• subsidised restaurant
• free car-parking
• excellent public service links
• a faith room
• a whole host of benefits including access to private healthcare, and wellbeing services amongst others.

What we're looking for:

• Great communication and effective listening
• The initiative to think of creative solutions
• You’ll be able to use systems and technology and be able to pick up new software
• Good attention to detail
• Able to prioritise tasks and get to the most important bits first
• Identify the changing needs of the business and our customers

What you'll be doing:

You will be speaking to our customers via phone and email to assess their needs, giving guidance to assure they get the right product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your knowledge. We'll provide learning and development along the way to set you up for success and help you to be the best you can be.

Reply to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods.

Check the accuracy of orders to minimise the number of credits and customer issues/complaints.

Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.

Gather customer insight through the strong relationships you build

Are SGIS and Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working as we know everyone's circumstances are different.

Our standard working hours are 08:00 - 17:00, Monday to Friday, but we're open to flexible working arrangements - whether that's adjusted hours or job-sharing. Let's talk about what works for you. If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We can't wait to start our journey with you