Customer Service Advisor – Hybrid & Impactful Support

Somerset Council; Yeovil; Hybride; GBP 27 000 - 29 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

LGPS pension

Hybrid working arrangements

Health & wellbeing support

Volunteer opportunities

Résumé du poste

Somerset Council in Yeovil is seeking a Customer Service Advisor to deliver essential front-door support across a wide range of services. You will handle enquiries via phone, email, webchat and face-to-face interactions, providing accurate information and compassionate assistance to residents and businesses.

You will work across teams in Adult Social Care, Children's Services, Revenues & Benefits, Housing, Waste and more, using multiple systems and collaborating to improve service delivery while

Qualifications

• Strong customer service experience with the ability to communicate confidently and professionally.
• Excellent listening, questioning and problem-solving skills.
• Experience handling sensitive or challenging situations with empathy and good judgement.
• Ability to work across multiple systems and manage competing priorities.

Responsabilités

• Deliver excellent customer service by resolving enquiries and helping customers access services.
• Provide accurate advice and guidance across a wide range of council services.
• Support and coach colleagues on more complex enquiries.
• Identify opportunities to improve processes and digital services for better efficiency.
• Build strong relationships with service teams to improve communication and delivery.

Connaissances

Customer service

Communication

Listening

Problem solving

Empathy

Multisystem use

Description du poste

Somerset Council in Yeovil is seeking a Customer Service Advisor to deliver essential front-door support across a wide range of services. You will handle enquiries via phone, email, webchat and face-to-face interactions, providing accurate information and compassionate assistance to residents and businesses.

You will work across teams in Adult Social Care, Children's Services, Revenues & Benefits, Housing, Waste and more, using multiple systems and collaborating to improve service delivery while