Customer Service Advisor Full Time Permanent

PayPoint plc; Welwyn Garden City; Hybrid; GBP 23,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der leidenschaftlich daran interessiert ist, Einzelhändlern zu helfen. In dieser aufregenden Vollzeitstelle sind Sie das Bindeglied zwischen den Einzelhändlern und dem Unternehmen und bieten erstklassigen Kundenservice. Sie werden geschult, um technische Anfragen zu beantworten und Lösungen zu finden, während Sie in einem dynamischen Umfeld arbeiten. Mit einem klaren Karriereweg und der Möglichkeit, in verschiedene Bereiche zu wechseln, ist dies eine großartige Gelegenheit für alle, die einen Unterschied machen möchten und in einem unterstützenden Team arbeiten wollen.

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und Kommunikationsfähigkeiten sind erforderlich.
• Technisches Verständnis zur Lösung technischer Anfragen nach Schulung.

Responsibilities

• Hören, empathisieren und Lösungen für Probleme der Einzelhändler finden.
• Verwalten von Anfragen über E-Mail, Anrufe und Audio-Nachrichten.

Skills

Kundenservicefähigkeiten

Kommunikationsfähigkeiten

Technisches Verständnis

Flexibilität

Tools

Microsoft Outlook

Microsoft Excel

Job description

Job Details: Customer Service Advisor Full Time Permanent

Full details of the job.

Vacancy Name: Customer Service Advisor Full Time Permanent

Vacancy No: VN431

Employment Type: Full-Time

Business Name: PayPoint Network Ltd

Location: Welwyn Garden City

Why are we recruiting?
We are passionate about our retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in Welwyn Garden City, but we also encourage part-time home working so you can fit work around your home life.

This is a permanent full-time role paying £22,700 per annum
Monday - Friday 9am - 5.15pm with one in every 10 weekends.

What will you be doing?
You will be listening, empathising, and finding solutions to the problems and challenges faced by our retailers every day. You will be managing queries via email, calls, and audio messages. Our aim is to get those retailers back to serving customers like you and me.

We understand you may not have done a job like this before, so we will give you some great training and make sure you have a buddy, senior or team leader available to help with your questions. Once you feel comfortable and understand the different PayPoint products, we will get you on the phones helping retailers and making a real difference. You will be listening to their queries, problem-solving, and inputting data into an online system.

The pace is fast, so we need people who are driven, focused, and want to succeed.

What would we like from you?

• Excellent customer service skills
• Experience using Microsoft products such as Outlook and Excel
• Someone who really wants to make a difference
• Flexibility – you may be asked to cover some extra shifts
• Excellent communication skills with the ability to build rapport quickly over the phone
• Technically minded so the ability to solve technical queries once trained

It would be great if you already have…
Experience working in a customer-focused role, whether it be in retail or hospitality. Some of our best people have either worked part-time or full-time in well-known shops, pubs, and restaurants. Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life, and hobbies.

Where you can expect to move to once you have mastered a Retail Service Adviser role?
If you stay within the Contact Centre, we have Senior Retail Service Advisers and Team Leaders. If you choose to progress out of the Contact Centre, people have moved into Retail Operations, Parcels, Retail Collections, and IT. If you decide to upskill, you could move into a junior finance role or an administrative role in a client team. If you decide to leave PayPoint, our people have moved into all kinds of customer service roles or administrative roles and even joined the police force.