Customer Service Advisor (Part Time)

Blue Octopus; Basildon; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Advisor in Basildon, where you'll play a crucial role in scheduling appointments and ensuring customer satisfaction. This part-time position offers flexible hours and a supportive work environment. You will interact with clients and subcontractors, ensuring that all jobs are executed smoothly while maintaining high service standards. With a strong emphasis on teamwork and communication, this role is ideal for those with a background in customer service and a passion for problem-solving. Embrace the opportunity to grow your career with a leading property services provider committed to improving community living conditions.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Qualifications

• Good working knowledge of Microsoft Office required.
• Experience in repairs and maintenance sector preferred.

Responsibilities

• Schedule appointments ensuring Service Level Agreements are met.
• Liaise with clients and subcontractors to instill customer confidence.

Skills

Microsoft Office

Customer Service

Administration

Organizational Skills

Communication Skills

Problem-Solving

Job description

Permanent – Part Time (20 hours per week)

Two shifts available: 09:00 - 13:00 or 11:00 - 15:00 (Monday to Friday)

We are looking to recruit Customer Service Advisors to join our team on our Basildon contract, on a part-time basis.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You’ll liaise with our supervisory teams and regional buyers to ensure materials and equipment are ready for use at the agreed appointment times.

Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill customer confidence.

About You

Candidates should have good working knowledge of Microsoft Office, with strong administration, organizational, and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector or a trade-based background, with good problem-solving skills.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognize that diversity of thought and talented people are key to our success.

MSPS is proud to support the resettlement of armed forces personnel.

We shortlist and interview candidates throughout the duration of this advert. We encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date if we receive a high volume of suitable candidates.