Customer Service Advisor

FM Conway Ltd; Sevenoaks; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in sustainable transportation solutions is seeking a Customer Service Advisor for their Sevenoaks office. This full-time role involves processing orders, responding to customer inquiries, and maintaining service standards. Join a supportive team with a focus on professional development and well-being benefits.

Benefits

Career and professional development

23 days holiday plus bank holidays

Shopping discounts

Health and well-being benefits

Qualifications

• Experience in customer-facing roles is desirable but not essential.

Responsibilities

• Accurately receiving and processing orders.
• Responding to customer enquiries in a timely manner.
• Maintaining excellent customer service.

Skills

Customer Service

Communication

Teamwork

Job description

Customer Service Advisor Vacancy at FM Conway!

FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full-time, permanent basis working Monday to Friday, 07:30 to 16:00.

The duties of the Customer Service Advisor will include:

1. Accurately receiving and processing orders
2. Responding to customer enquiries in a timely and professional manner
3. Maintaining excellent customer service and effective communication to meet service delivery standards
4. Building and maintaining relationships with customers, internal distribution, commercial, and administration teams
5. Ensuring compliance with the service level standard

What skills and experience do you need?

As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast-paced environment, and able to work well within a team. Peak times will include dealing with calls, emails, and orders. You should have a positive, hands-on approach. Experience in customer-facing roles and handling a high volume of calls is desirable but not essential.

What benefits will you receive?

We offer a range of benefits including career and professional development, 23 days holiday plus bank holidays, shopping discounts via our Rewarding Great People platform, health and well-being benefits, including a 24-hour advice line and support from mental health first aiders.

A brief introduction to FM Conway and our Aggregate and Asphalt Division

FM Conway is a family-run business with over 60 years of experience in creating sustainable transportation solutions. We value Care, Innovation, Integrity, and Excellence. Our Aggregate and Asphalt division produces high-quality products, recycling highways arisings at our plants. We supply construction sites across London and Southern England with our recycled asphalt products. Join a thriving team committed to our vision and ongoing investment.

If you believe this role is for you and want to join as a Customer Service Advisor, please click ‘apply’ today.

Closing Date: 12/06/2025

FM Conway is an award-winning equal opportunities employer. We are committed to creating an inclusive culture that values individuals from all walks of life. EDI-Strategy

We encourage you to apply even if you are unsure if you meet all criteria, as you may still be the right candidate for this or other roles.

We look forward to receiving your application!