Service Advisor

Market GmbH; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Colchester is seeking a Service Advisor to enhance the efficiency of their service office. The role involves managing customer accounts, providing excellent service, and ensuring effective communication between customers and technicians. Ideal candidates will possess strong attention to detail and good PC skills. Benefits include a competitive salary, bonuses, and generous holiday entitlement.

Benefits

Competitive salary plus bonus

32 days holiday (including bank holidays)

Workplace pension

Life assurance (2x salary)

Country store staff discount

Company sick pay scheme

Flu jabs

Employee referral scheme

Qualifications

• Good PC skills including Microsoft Word and Excel.
• Strong attention to detail and accuracy, especially with numbers.

Responsibilities

• Raising job cards and invoices as required.
• Managing existing customer accounts and building new relationships.
• Providing excellent customer service.

Skills

Attention to Detail

Customer Service

Communication

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Service Advisor role at Market GmbH

Market 36 Recruitment is currently recruiting for a skilled Service Advisor on behalf of our client based in Colchester, on a permanent basis.

Role Purpose:

Reporting to the Service Manager, you will be responsible for assisting in the efficient running of the Service office and its overall profitability. You will also help maintain effective and accurate communication between customers and technicians regarding the repair and maintenance of Agricultural, Horticultural, and Crane machinery.

Roles and Responsibilities:

• Raising job cards and invoices as required
• Completing service department admin duties (Time sheets, job cards, warranty admin) efficiently
• Managing existing customer accounts and building new relationships
• Dealing with a wide range of customer expectations
• Providing excellent customer service
• Communicating effectively and diplomatically with customers and colleagues
• Engaging with customers with energy and enthusiasm
• Working flexibly in an office/workshop environment as a team player
• Communicating at all levels within the business
• Handling confidential matters discreetly
• Organizing and multitasking efficiently
• Working self-motivated and collaboratively
• Maintaining a professional and tidy appearance

Experience, Education & Qualifications:

• Good PC skills, including Microsoft Word and Excel
• Confidence and initiative
• Strong attention to detail and accuracy, especially with numbers and cash handling

Benefits:

• Competitive salary plus bonus
• 32 days holiday (including bank holidays)
• Workplace pension
• Life assurance (2x salary)
• Country store staff discount
• Company sick pay scheme
• Flu jabs
• Employee referral scheme

Working hours: 40 hours per week, 8am to 5pm, Monday to Friday.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services