Customer Service Advisor Full time

Collaborate and Innovate T/A Cosy; Burton-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a thriving mail order business as a Customer Service Advisor, where you will be integral to achieving sales goals and delivering exceptional customer service. This role involves managing customer inquiries, promoting the Cosy brand, and ensuring a positive customer experience. If you have a passion for customer service and a proactive approach, we invite you to apply.

Qualifications

• Proven experience in customer service.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide attentive and responsive customer service.
• Coordinate inquiries from initial contact to order completion.
• Monitor online orders and resolve issues promptly.

Skills

Excellent telephone manner

Strong written and verbal communication skills

Ability to remain calm under conflict

Education

At least 1 year of proven experience in a similar role

Job description

Join our dynamic team at a thriving, award-winning mail order business in the public/private sector, boasting significant growth and a workforce of over 100 employees. We take pride in our achievements, including the prestigious King’s Award for Export 2025, the Queen’s Award for Sustainability 2022 and the ERA Supplier of the Year 2024.

Key Responsibilities:

As a Customer Service Advisor, you will play a crucial role in achieving organisational sales goals and revenue targets while delivering exceptional customer service.

Your responsibilities include:

• Provide attentive and responsive customer service, advising and driving sales of our Cosy products.
• Coordinate inquiries from initial contact to order completion, ensuring customer satisfaction.
• Maintain a comprehensive understanding of the Cosy product range.
• Utilise product knowledge and excellent communication skills to guide customers in their product selection.
• Work collaboratively with colleagues to maximise order potential and promote the Cosy brand professionally.
• Provide accurate and friendly information to customers, both verbally and in writing.
• Efficiently manage the Customer Service email inbox, directing inquiries to the appropriate person or department promptly.
• Handle customer telephone calls, addressing product queries and processing orders.
• Monitor online orders, resolving issues promptly and ensuring accurate order processing.
• Interact directly with potential, new, and existing customers, building strong relationships to foster customer loyalty and generate proactive sales.
• Follow up on opportunities, orders, and customer demands in a professional manner.
• Ensure timely and accurate processing of orders, keeping customers informed of order progress.

Person Specification:

We are looking for a team player with an outgoing personality and the following qualifications:

• Excellent telephone manner.
• At least 1 year of proven experience in a similar role.
• Strong written and verbal communication skills.
• Comfortable working in a fast-paced environment.
• Ability to remain calm under conflict.

If you are passionate about delivering outstanding customer service and contributing to the success of a high-growth business, we invite you to apply for this exciting opportunity. Join us in promoting the Cosy brand and providing customers with a positive and memorable experience.