Customer Service Advisor

Games Workshop Group PLC; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Games Workshop Group PLC is seeking a Customer Service Advisor to join their Nottingham team. This role involves resolving customer queries via various communication channels while delivering exceptional service. Ideal candidates will possess strong communication skills and a passion for customer satisfaction.

Benefits

33 days holiday per year

Matching contributory pension scheme up to 7.5%

Profit share bonus

Staff discount of 25% to 50%

Qualifications

• Experience in resolving customer enquiries.
• Driven to achieve results with excellent organization skills.
• Ability to maintain composure under pressure.

Responsibilities

• Resolve customer queries through emails, calls, and live chat.
• Ensure high levels of customer satisfaction.
• Work independently without scripts, using initiative.

Skills

Communication

Problem Solving

Time Management

Resilience

Job description

Join to apply for the Customer Service Advisor role at Games Workshop Group PLC

Join to apply for the Customer Service Advisor role at Games Workshop Group PLC

About The Job

We have a fantastic opportunity for a natural communicator who enjoys resolving customer queries through emails, calls and live chat. As part of our dedicated Customer Service Team you will be focussed on supporting Games Workshop’s customers and hobbyists, ensuring that they receive exceptional service, every single time.

About The Job

We have a fantastic opportunity for a natural communicator who enjoys resolving customer queries through emails, calls and live chat. As part of our dedicated Customer Service Team you will be focussed on supporting Games Workshop’s customers and hobbyists, ensuring that they receive exceptional service, every single time.

As a Customer Service Advisor you will work to resolve all emails, calls and live chat queries as efficiently and effectively as possible. This is a busy role, answering customer queries such as ‘Where’s my order?’ and helping to replace damaged or mispacked orders.

We have no scripts to read, so you will be working on your own initiative, using integrity and compassion to ensure that you tailor your conversations to the individual enquiry ensuring high levels of resolution and customer satisfaction.

To be successful in this role you will have experience in resolving customer enquiries, be driven to achieve results and have excellent organisation, prioritisation and time management skills. You will enjoy solving problems and finding the best solutions, while being resilient and calm under pressure ensuring you maintain composure to reach the best possible outcome.

We know that keeping a smile on your face whilst answering the 60th email of the day is challenging, however, consistently delivering high levels of customer service at all times, no matter how demanding the workload, will be a challenge that you will relish! If you are passionate about delivering excellent customer service and would like to bring your amazing communication skills to our friendly, hardworking team, we want to hear from you!

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.

The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.

In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!

Other Essential Information

Location: This role is based at our UK head office in Lenton, Nottingham.

Working hours: The working hours for the role are 8.30am until 5pm Monday – Friday. You will also be required to work one Saturday every two months with a day off during the week.

Closing date: The closing date for applications is midnight, UK time, on Monday 26th May 2025

How to Apply

To apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.

Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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