Customer Service Advisor (Fixed-Term) – Fast-Paced & Impactful

DPD Group UK; York and North Yorkshire; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary on join

Free onsite car parking

Discounted shopping from retailers

Milestone Days off

Eye tests & glasses support

Job summary

DPD York is seeking a Customer Service Advisor for a 6 Month Fixed Term Contract to support both internal and external customers with parcel collection and delivery queries. You will collaborate with Drivers, Shift Managers, and Operations Managers to identify issues, investigate delivery problems, and communicate clear updates.

The role requires a fast-paced, customer-focused mindset, excellent telephone etiquette, and proficiency in Microsoft Office.

Qualifications

• Proven experience in fast-paced customer service environments.
• Strong verbal and written communication skills.
• Confident telephone manner and ability to build quick rapport with customers.
• Proficient in Microsoft Office programs.
• Self-motivated with initiative to solve problems.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Work with Drivers, Shift Managers and Operations Managers to identify issues and resolve them.

Skills

Customer service

Communication skills

Telephone manner

Microsoft Office

Tools

Microsoft Office

Job description

DPD York is seeking a Customer Service Advisor for a 6 Month Fixed Term Contract to support both internal and external customers with parcel collection and delivery queries. You will collaborate with Drivers, Shift Managers, and Operations Managers to identify issues, investigate delivery problems, and communicate clear updates.

The role requires a fast-paced, customer-focused mindset, excellent telephone etiquette, and proficiency in Microsoft Office.