Customer Service Advisor: Fast-Paced Delivery Support

DPD; Rowhedge; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on,

Free onsite car parking for all staff

Health Kiosks at locations

Discounted shopping from retailers

Milestone Days off

Free eye tests and glasses

Job summary

DPD Group in the UK is seeking a proactive Customer Service Advisor to support both internal and external customers with parcel collection and delivery queries, ensuring a world-class service.

You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, resolve disputes, and promote our products and services while maintaining high professional standards.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication with a confident telephone manner and rapport-building.
• Polite, professional at all times and willing to go the extra mile.
• Proficient in Microsoft Office programmes.
• Self-motivated with initiative to solve problems.
• Understanding of DPD values: Passion, Respect, Honesty, Flexibility, Hard Work, Accountability.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Skills

Customer service experience

Communication skills

Telephone manner

Rapport building

Administration skills

Tools

Microsoft Office

Job description

DPD Group in the UK is seeking a proactive Customer Service Advisor to support both internal and external customers with parcel collection and delivery queries, ensuring a world-class service.

You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, resolve disputes, and promote our products and services while maintaining high professional standards.