Customer Service Advisor — Fast-Paced Growth & Benefits

DPD UK

Hinckley

On-site

GBP 23,000 - 28,000

Full time

30 hours ago

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Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4x salary

Free onsite car parking

Health kiosks at locations

Discounted shopping 100s of retailers

Milestone days off

Eye tests and glasses support

Job summary

DPD UK is seeking a friendly and reliable Customer Services Advisor to join our fast-paced team in Hinckley. You will support customers regarding parcel collection and delivery, working closely with Drivers, Shift Managers and Operations Managers to resolve issues and ensure a world-class service.

The role focuses on delivering timely delivery status updates, PODs, and proactive problem solving. A strong telephone manner and excellent communication are essential for success in this busy

Qualifications

Experience in fast-paced customer service environments.
Strong communication and telephone manner.
Polite, professional, and customer-focused.
Proficient in Microsoft Office.
Self-motivated with problem-solving skills.
Demonstrate DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work, Accountability.

Responsibilities

Answer queries on delivery status and provide Proof of Delivery (POD).
Carry out investigations for missing parcels and resolve delivery disputes.
Promote DPD products and services to customers.

Skills

Customer service

Communication

Telephone manner

Problem solving

Self-motivation

DPD values

Tools

MS Office

Job description

The role focuses on delivering timely delivery status updates, PODs, and proactive problem solving. A strong telephone manner and excellent communication are essential for success in this busy

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