Customer Services Advisor — 6‑Month Contract

DHL; Northampton; On-site; Confidential; Full time

Benefits offered by this job

Free parking

On-site canteen

Pension scheme with 8% employer + 4%员工

Free 24/7 GP consultations

Retail and lifestyle discounts

Job summary

DHL is seeking a Customer Services Advisor for a 6-month fixed-term contract in Northampton. You will be the main contact for customers, handling enquiries, resolving issues, and maintaining records while supporting continuous improvement across the operation.

The role emphasizes strong English communication, CRM usage, and the ability to manage multiple enquiries and deadlines in a logistics environment. DBS checks require 3 years UK residency.

Qualifications

• 3 years UK residency required for DBS check.
• Experience in customer service, ideally in logistics, warehousing or supply chain.
• Confident communicator who builds relationships and resolves issues.
• Organised individual who can manage multiple enquiries, priorities and deadlines.
• Experience using CRM systems and producing accurate reports.

Responsibilities

• Manage and resolve customer enquiries through CRM systems, ensuring accurate and timely responses.
• Liaise with customers and internal departments to coordinate issue resolution and maintain service standards.
• Produce customer, supplier, and operational performance reports within required timescales.
• Support customer projects and process improvement activities to meet KPIs and account plans.
• Proactively communicate service changes and updates to customers and stakeholders.

Skills

Customer service experience

Communication

Multitasking

Report generation

Education

Secondary school standard or equivalent

Tools

CRM systems

Job description

DHL is seeking a Customer Services Advisor for a 6-month fixed-term contract in Northampton. You will be the main contact for customers, handling enquiries, resolving issues, and maintaining records while supporting continuous improvement across the operation.

The role emphasizes strong English communication, CRM usage, and the ability to manage multiple enquiries and deadlines in a logistics environment. DBS checks require 3 years UK residency.