Customer Services Advisor - Logistics (6-Month Contract)

DHL Group; Northampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days annual leave

Pension scheme with 8% employer and 4%

24/7 GP consultations

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Group in Northampton is seeking a Customer Services Advisor on a 6-month fixed-term contract. You will act as a key contact for customers, handling enquiries, resolving issues, and supporting continuous improvement to ensure service excellence across the operation.

Daily tasks include managing enquiries via CRM, coordinating with internal teams, producing reports, and contributing to KPI-focused projects.

Qualifications

• UK residency for DBS check (min 3 years).
• Experience in customer service, ideally in logistics/warehousing.
• Confident communicator who builds relationships and resolves issues.
• Organised with ability to manage multiple enquiries, priorities and deadlines.
• Experience using CRM systems and producing accurate reports.
• Strong English communication and secondary education or equivalent.

Responsibilities

• Manage and resolve customer enquiries through CRM systems with timely responses.
• Coordinate issue resolution with customers and internal departments.
• Produce customer, supplier, and operational performance reports.
• Support process improvement to meet KPIs and account plans.
• Communicate service changes and updates to customers and stakeholders.

Skills

Customer service experience

Communication

Organisational skills

Problem solving

Reporting

Education

Secondary education

Tools

CRM systems

Job description

DHL Group in Northampton is seeking a Customer Services Advisor on a 6-month fixed-term contract. You will act as a key contact for customers, handling enquiries, resolving issues, and supporting continuous improvement to ensure service excellence across the operation.

Daily tasks include managing enquiries via CRM, coordinating with internal teams, producing reports, and contributing to KPI-focused projects.