Customer Service Advisor: First-Contact Support Pro

Adecco Portugal; Waterlooville; On-site; GBP 15,000 - 21,000; Full time

Job summary

Adecco Group UK & Ireland is hiring a Customer Service Advisor in Waterlooville to be the first point of contact for customers by phone and in writing, delivering helpful, professional support and updating records. This role requires clear communication, accuracy, and a friendly, patient approach in a busy environment.

Hours are Monday to Friday, 8:30am-4:30pm, with a salary of £12.71 per hour. Training will be provided, and the team values exceptional customer service and teamwork.

Qualifications

• Previous customer service or administrative experience.
• Confident and professional telephone manner.
• Excellent communication and listening skills.
• Ability to build rapport with a wide range of customers.
• Strong attention to detail and accuracy.
• Good IT skills, including experience using databases and Microsoft Office applications.
• Ability to manage workload effectively in a busy environment.

Responsibilities

• Answer inbound customer calls and emails and respond to enquiries professionally and efficiently.
• Provide support and guidance to customers, ensuring a positive experience.
• Accurately update customer records and maintain detailed notes on internal systems.
• Resolve customer queries at first point of contact wherever possible.
• Escalate complex issues to the appropriate department when required.
• Process correspondence and complete associated administrative tasks.

Skills

Customer service

Telephone manner

Communication

Attention to detail

IT skills

Microsoft Office

Database experience

Tools

CRM software

Database software

Job description

Adecco Group UK & Ireland is hiring a Customer Service Advisor in Waterlooville to be the first point of contact for customers by phone and in writing, delivering helpful, professional support and updating records. This role requires clear communication, accuracy, and a friendly, patient approach in a busy environment.

Hours are Monday to Friday, 8:30am-4:30pm, with a salary of £12.71 per hour. Training will be provided, and the team values exceptional customer service and teamwork.