Customer Contact Advisor (Nights) - Norwich

Norse Group; Norwich; Hybrid; GBP 36,000 - 43,000; Part time

Job summary

Norse Group is seeking a Customer Contact Advisor for a night shift in Norwich. The role is part-time, 28 hours per week, on a rolling 4 days on/4 days off schedule from 5pm to 12:30am, based at the Norwich site.

The successful candidate will enter enquiries into a bespoke database, maintain accurate records, and support day-to-day contact centre operations with a professional, helpful attitude.

Qualifications

• Basic IT skills and familiarity with Microsoft Office.
• Good written communication and accuracy entering information.
• Methodical and organised with attention to detail.
• Reliability, flexibility, and willingness to learn new systems.
• Ability to work independently and as part of a team.
• Polite, professional and helpful manner.
• Ability to manage workload and stay accurate under pressure.

Responsibilities

• Work on a rotation of 4 on, 4 off; shift 5pm–1:30am.
• Enter customer enquiry details into our bespoke database.
• Record and maintain information per standard operating procedures.
• Follow instructions and meet required timescales.
• Provide general administrative support in the Customer Contact Centre.

Skills

Basic IT skills

Microsoft Office

Written communication

Attention to detail

Teamwork

Tools

Bespoke database

Job description

Customer Contact Advisor required in Norwich (Nights)

Norwich, Norfolk – NR6 6EQ

£27,976.00 pro rata (based on a 40-hour working week)

28 hours per week

4 days on 4 days off, 5pm-12:30am

The Customer Contact Centre operates 24 hrs a day, 365 days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties. We are looking for a reliable and enthusiastic Customer Contact Advisor to provide additional support to the team during our twilight shift from 5pm to 12:30am on a rolling 4 days on, 4 days off basis.

This position is being offered on a permanent, part-time basis working 28 hours per week.

Role Responsibilities

• To be able to work on a rotation of 4 on, 4 off, working hours are 5pm to 1.30amAccurately enter customer enquiry details onto our bespoke database and update records as required.
• Record and maintain information in accordance with standard operating procedures.
• Follow instructions and ensure all work is completed accurately and within the required timescales.
• Carry out general administrative duties to support the day-to-day operation of the Customer Contact Centre.
• Maintain a professional and helpful approach when dealing with colleagues and customers, where required.

Our Successful Candidate

• Basic IT skills, including familiarity with Microsoft Office and confidence using a computer.
• Good written communication skills and the ability to enter information accurately.
• A methodical and organised approach to work, with good attention to detail.
• A reliable and flexible attitude, with a willingness to learn new systems and procedures.
• The ability to follow instructions and work both independently and as part of a team.
• A polite, professional, and helpful manner.
• The ability to manage workload effectively and maintain accuracy when working under pressure.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment, and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the date you apply, please assume that your application has not been successful and will not be progressed to the next stage.