Customer Service Advisor - Energy

AF (The AF Group); Norwich; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

26 days holiday

Birthday day off

Free lunch daily

AF Membership

Life assurance

Private health insurance

Gym membership

Cycle to work scheme

Salary Sacrifice car scheme

Hybrid working

Job summary

AF (The AF Group) is seeking an Energy Specialist to support Members through their energy journey, from contract onboarding to ongoing account management, ensuring invoices are accurate and service levels are high.

The role involves building relationships with Members and suppliers, handling invoices and onboarding, and contributing to continuous service improvements within a collaborative team.

Qualifications

• Experience in energy supply management, customer service or business development.
• Excellent communication skills, both written and verbal, with an ability to build positive relationships with colleagues and Members.
• Strong organisational and time management skills.
• Outstanding attention to detail.
• Confidence using Microsoft Office and digital systems.
• The ability to manage multiple priorities while maintaining accuracy.
• A proactive approach with excellent problem-solving skills, taking pride in your work.

Responsibilities

• Managing the onboarding and ongoing administration of electricity and gas supply contracts.
• Building strong relationships with Members, suppliers and industry partners to deliver excellent customer service.
• Processing, validating and resolving queries relating to utility invoices and billing.
• Supporting new business activities by preparing quotations, contracts and Member onboarding.
• Maintaining accurate records and ensuring systems are kept up to date.
• Identifying opportunities to improve processes and contribute to continuous service improvements.
• Working collaboratively with colleagues to achieve team objectives and deliver outstanding member support.

Skills

Energy management

Customer service

Business development

Communication

Organisational skills

Attention to detail

MS Office

Digital systems

Multitasking

Problem solving

Job description

Are you highly organised, customer-focused and passionate about delivering exceptional service?

We're looking for an Energy Specialist to join our Team. This is an exciting opportunity to play a key role in supporting our Members throughout their entire energy supply journey, from securing new contracts and managing energy portfolios to validating invoices and delivering excellent Member service.

If you're looking for a varied role where your attention to detail, communication skills and commercial awareness will make a real difference, we'd love to hear from you.

About the Role

As an Energy Specialist, you'll be the trusted point of contact for Members, suppliers and colleagues, ensuring energy supplies are managed efficiently from contract acceptance through to ongoing account management.

You'll support new business opportunities, coordinate supply activities, validate energy invoices, resolve billing queries and help ensure our Members receive outstanding service and maximum value from their energy procurement arrangements.

Working within a collaborative and supportive team, you'll have the opportunity to develop your knowledge of the energy industry while contributing to continuous improvements across the business.

What You'll Be Doing

As an Energy Specialist, you'll play a key role in supporting our Members throughout their energy journey by:

• Managing the onboarding and ongoing administration of electricity and gas supply contracts.
• Building strong relationships with Members, suppliers and industry partners to deliver excellent customer service.
• Processing, validating and resolving queries relating to utility invoices and billing.
• Supporting new business activities by preparing quotations, contracts and Member onboarding.
• Maintaining accurate records and ensuring systems are kept up to date.
• Identifying opportunities to improve processes and contribute to continuous service improvements.
• Working collaboratively with colleagues to achieve team objectives and deliver outstanding member support.

What We're Looking For

We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience, alongside;

• Experience in energy supply management, customer service or business development.
• Excellent communication skills, both written and verbal, with an ability to build positive relationships with colleagues and Members.
• Strong organisational and time management skills.
• Outstanding attention to detail.
• Confidence using Microsoft Office and digital systems.
• The ability to manage multiple priorities while maintaining accuracy.
• A proactive approach with excellent problem-solving skills, taking pride in your work.

Why work with us?

Salary: Up to £28,000 per annum, depending on experience

Hours: 37.5 per week, Monday to Friday

We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:

• 26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
• Have your birthday off as an extra days holiday, if it falls on your working day
• Free lunch daily from our onsite Café
• AF Membership (giving discounts at hundreds of retailers and suppliers)
• Life assurance (2 x salary)
• Private Health Insurance (available as an optional employee-paid benefit)
• Discounted gym membership
• Cycle to work scheme
• Salary Sacrifice car scheme
• Hybrid working (1 day working from home per week)