Customer Service Advisor: Driver & Client Support

Guideposts Trust Limited; Birmingham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Job summary

Engineius, a Birmingham-based company, is seeking a Customer Service Advisor to join our Service delivery team. You will support our driver network and customers, ensuring satisfaction and timely resolution of queries across transport and logistics operations.

You will manage a high volume of inbound calls, build strong relationships, and coordinate with drivers to meet customer instructions. A proactive, calm, and resilient attitude, plus clear communication, is essential for success in a

Qualifications

• Experience in customer service or call center environments.
• Ability to handle a high volume of inbound calls.
• Strong communication and problem-solving skills.

Responsibilities

• Answer inbound phone calls from drivers and customers.
• Provide timely, professional support and resolve queries.
• Proactively call customers to address potential issues and offer solutions.
• Use the online system to track and manage requests and bookings.

Skills

Customer service

High-volume calls

Communication

Relationship building

Job description

Engineius, a Birmingham-based company, is seeking a Customer Service Advisor to join our Service delivery team. You will support our driver network and customers, ensuring satisfaction and timely resolution of queries across transport and logistics operations.

You will manage a high volume of inbound calls, build strong relationships, and coordinate with drivers to meet customer instructions. A proactive, calm, and resilient attitude, plus clear communication, is essential for success in a