Customer Service Advisor

Guideposts Trust Limited; Birmingham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Job summary

Engineius, a Birmingham-based company, is seeking a Customer Service Advisor to join our Service delivery team. You will support our driver network and customers, ensuring satisfaction and timely resolution of queries across transport and logistics operations.

You will manage a high volume of inbound calls, build strong relationships, and coordinate with drivers to meet customer instructions. A proactive, calm, and resilient attitude, plus clear communication, is essential for success in a

Qualifications

• Experience in customer service or call center environments.
• Ability to handle a high volume of inbound calls.
• Strong communication and problem-solving skills.

Responsibilities

• Answer inbound phone calls from drivers and customers.
• Provide timely, professional support and resolve queries.
• Proactively call customers to address potential issues and offer solutions.
• Use the online system to track and manage requests and bookings.

Skills

Customer service

High-volume calls

Communication

Relationship building

Job description

We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.

About Engineius

Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK.

Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability, to date we have saved fleets over 10,000,000 tonnes of CO2.

We are seeing our hard work paying off as we have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. You can read about our awards here: https://www.engineius.co.uk/our-awards

Key Responsibilities:

Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by:

• Helping to answer their queries and providing any support required;
• Solving their problems as quickly and efficiently as possible.
• Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.

Building and maintaining positive relationships with our customers by:

• Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
• Making sure that their email requests are actioned quickly and accurately.

What Characteristics Are We Looking For?

• Enthusiasm and passion for customer service
• Enjoys problem solving
• Experience handling a high volume of calls
• Able to work well under pressure and multitask
• Enjoys relationship building and communicating with customers and suppliers over the phone
• A desire to take responsibility rather than wanting to stay ‘under the radar’
• Resilience
• Willingness to learn and take on new challenges
• Geographical knowledge
• Vehicle knowledge
• Ambition to progress in a rapidly growing business

What's in it for you

Grow with us

You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team .

In the heart of Birmingham

We are based in Birmingham city centre at Centre City House, only a 5-minute walk from Grand Central train station.

Socials and more!

Social events and activities are hosted by the building throughout the month. We have quarterly company socials which in the past have been quiz nights, mini golf and a meal at Fazenda.

Fitness and wellbeing

Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work.

Time to relax

Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum.

Exclusive Benefits Platform

Unlock a world of perks! Our benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial wellbeing because we believe in taking care of YOU.

If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you!