Customer Service Advisor - FULL TIME

Confidential; West Midlands; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Professional development opportunities

Friendly team culture

Modern Warwick office

Team-building activities

Job summary

Adecco Group UK & Ireland is recruiting a Customer Service Advisor in Warwick to handle customer inquiries by phone, email and chat, providing accurate information and resolving issues with professionalism.

You will build trusted relationships with clients, stay up-to-date on our financial products, and collaborate with colleagues to improve processes in a busy in-office environment where teamwork and adaptability are valued.

Qualifications

• Customer-focused and thrives in a fast-paced environment.
• Excellent verbal and written communication skills.
• Desirable: Call Centre/Inbound experience.
• Problem-solver able to think on your feet and turn challenges into opportunities.
• Team player contributing positively to a team atmosphere.
• Adaptable and eager to learn in a dynamic financial landscape.

Responsibilities

• Engaging with customers via phone, email, and chat, providing expert advice and support.
• Resolving queries and issues with professionalism and a smile.
• Building strong relationships with clients to understand their needs better.
• Collaborating with team members to improve processes and enhance customer experience.
• Keeping up-to-date with products and services to provide accurate information.

Skills

Customer focus

Communication

Call centre experience

Problem solving

Team player

Adaptable

Job description

Join Our Team as a Customer Service Advisor!

Are you ready to embark on an exciting journey in the world of finance and insurance? We're seeking an enthusiastic and dedicated Customer Service Advisor to join our vibrant team in Warwick! If you have a passion for helping customers and want to make a real difference, we want to hear from you!

Why Choose Us?

At our esteemed financial institution, we pride ourselves on delivering exceptional service to our valued clients. Our commitment to excellence is matched only by our dedication to creating a supportive and dynamic work environment. Join us, and you'll be part of a team that is not just about numbers, but about people!

Key Details

• Position: Customer Service Advisor
• Contract Type: Permanent
• Location: Warwick
• In Office: Mon-Thurs
• Friday (Hybrid)

What You'll Do

• Engaging with customers via phone, email, and chat, providing them with expert advice and support
• Resolving queries and issues with professionalism and a smile
• Building strong relationships with clients to understand their needs better
• Collaborating with team members to improve processes and enhance customer experience
• Keeping up-to-date with our products and services to provide accurate information

What We're Looking For

• Customer-focused: You genuinely enjoy helping people and thrive in a fast-paced environment.
• Communicative: You have excellent verbal and written communication skills, making it easy for customers to understand.
• Desired: Call Centre/Inbound call Experience
• Problem-solver: You can think on your feet and find solutions quickly, turning challenges into opportunities.
• Team player: You work well with others and contribute positively to a team atmosphere.
• Adaptable: You embrace change and are eager to learn new things in the ever-evolving financial landscape.

What's In It For You

• Competitive salary and benefits package
• Opportunities for professional development and growth within the company
• A friendly and supportive team culture
• Modern office environment located in a prime location
• Regular team-building activities and events

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.